Support

Get help with Comment Search for Jira

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Need Help?

Our dedicated support team is here to help you get the most out of Comment Search for Jira. We provide comprehensive support through our Atlassian Service Desk portal.

Service Desk Portal

Access our comprehensive support system through our Atlassian Service Desk portal. Here you can:

  • Submit Support Tickets: Create detailed support requests for technical issues
  • Browse Knowledge Base: Access our comprehensive documentation and FAQs
  • Track Requests: Monitor the status of your support tickets
  • Get Expert Help: Connect with our technical support specialists
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Common Support Topics

Here are some common areas where users need assistance:

Installation & Setup

  • Installation Issues: Problems with app installation from the Atlassian Marketplace
  • Configuration: Setting up the app for your Jira instance
  • Permissions: Understanding user roles and access requirements

Functionality & Usage

  • Search Not Working: Troubleshooting search functionality issues
  • Results Display: Understanding how search results are ranked and displayed
  • Performance Issues: Slow search or loading problems
  • ADF Content Support: Questions about specific content types

Technical Issues

  • Error Messages: Understanding and resolving error notifications
  • Integration Problems: Issues with Jira integration or API calls
  • Browser Compatibility: Problems with specific browsers or devices

Licensing & Billing

  • License Activation: Problems with license validation
  • Billing Questions: Inquiries about pricing and payment
  • License Renewal: Questions about license expiration and renewal

Before Submitting a Support Ticket

To help us provide faster and more accurate support, please gather the following information:

  • App Version: The version of Comment Search for Jira you're using
  • Browser Details: Browser type, version, and operating system
  • Error Messages: Exact error messages or screenshots
  • Steps to Reproduce: Detailed steps to recreate the issue
  • Expected vs. Actual Behavior: What you expected to happen vs. what actually happened

Response Times

We're committed to providing timely support:

Emergency Support

For critical production issues that require immediate attention, please mark your support ticket as "Critical" in our Service Desk portal. Our team will prioritize these requests accordingly.

Still Need Help?

If you can't find the answer you're looking for, our support team is ready to assist you.

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